Verbal Communication
Below are our 12 articles in the 'verbal communication' category:
How you need to adopt a more formal approach to conversation when you are having a business conversation, especially if it’s the first time you’ve spoken to a particular person. What you should and ...
How it’s important to conduct yourself properly in a business meeting and to learn the protocol of how a meeting is staged. How to be prepared for the meeting with the aim of showing yourself in a ...
How complaints are part and parcel of even the most successful businesses and hoe you should deal with a customer’s complaint. How you need to accept that you will incur a ‘loss’ initially but that ...
How a business presentation requires similar qualities to making a speech in terms of its preparation, rehearsal and delivery. How visual aids can make or break a presentation and how to present as a ...
At some time or other you may be called upon to make a speech at work. This could be for a number of reasons. You might be retiring, your boss or supervisor might be retiring or leaving to take up ...
All people who work in a managerial or supervisory capacity will be required at some point, to discipline an employee. It can often be quite straightforward but at other times it can be quite tricky ...
Many of us work in office blocks and other buildings in which using a lift will become part and parcel of our everyday routine. In fact, in the case of many large tower blocks, it’s a case of “where ...
Who would have thought it but there are now more mobile phones in the UK in circulation than there are people and whilst most of us these days do not seem to go anywhere without making sure we’re ...
How handwritten notes still have a very positive impact and create a good impression far more than e-mail could ever do. The type of situations when you might want to choose a handwritten note over ...
Many business people lead busy lives and although it can often be the bane of a caller to be greeted by the sound of a voicemail message, we have all become accustomed to leaving voice messages and ...
How it’s important to give a customer or client a good first impression of your company and why establishing good etiquette on the phone is important. Things you should and shouldn’t do when using ...
How technology has shrunk the international business world to such an extent that people located in different countries can all attend the same meeting in the form of a videoconferencing event. ...
