Verbal Communication

How you need to adopt a more formal approach to conversation when you are having a business conversation, especially if it’s the first time you’ve...

How it’s important to conduct yourself properly in a business meeting and to learn the protocol of how a meeting is staged. How to be prepared for...

How complaints are part and parcel of even the most successful businesses and hoe you should deal with a customer’s complaint. How you need to accept...

It’s amazing how many people think they don’t have an accent. We all do, regardless of where we live or where we were brought up. If you’ve...

If part of your work involves answering phone calls, you are not going to be able to deal with every single query yourself and sometimes you might...

How a business presentation requires similar qualities to making a speech in terms of its preparation, rehearsal and delivery. How visual aids can...

At some time or other you may be called upon to make a speech at work. This could be for a number of reasons. You might be retiring, your boss or...

All people who work in a managerial or supervisory capacity will be required at some point, to discipline an employee. It can often be quite...

Many of us work in office blocks and other buildings in which using a lift will become part and parcel of our everyday routine. In fact, in the case...

Who would have thought it but there are now more mobile phones in the UK in circulation than there are people and whilst most of us these days do not...

How handwritten notes still have a very positive impact and create a good impression far more than e-mail could ever do. The type of situations when...

Many business people lead busy lives and although it can often be the bane of a caller to be greeted by the sound of a voicemail message, we have all...

How it’s important to give a customer or client a good first impression of your company and why establishing good etiquette on the phone is...

How technology has shrunk the international business world to such an extent that people located in different countries can all attend the same...

Videoconferencing is becoming far more common these days at work since communication technology has got ever more sophisticated and with the global...